Types of outstanding orders
- No payment yet — the order ID is not in any payment report.
- Deferred — the payment exists but is held (transaction status deferred) until delivery or the return window ends.
- Released, not transferred — the amount is released but the settlement has not reached your bank yet.
- Refunded — paid, then taken back; outstanding only if the product did not come back.
How to reconcile payments to outstanding orders
- List every shipped order ID from the All Orders report.
- Group the Date Range payment report by order ID and sum the totals.
- Split each order's lines into released and deferred.
- Match settlements to bank transfers by settlement ID.
- Flag orders with no lines, orders deferred for more than three weeks, and orders with a negative total.
What to do with each
| Finding | Usual reason | Action |
|---|---|---|
| No payment | Not delivered yet, cancelled, or a missing payment | Check order status; open a case if delivered |
| Deferred > 21 days | Delivery not confirmed or return in progress | Check tracking and return status |
| Negative total | Refund issued | Check the return; claim if not received |
One-stop payment reconciliation
Charly's Recon does this matching automatically and shows released, deferred and transferred amounts for every order — Amazon payment reconciliation order by order. It also alerts you about payments deferred for more than 21 days.
Frequently asked questions
What is an outstanding order on Amazon?
An order you shipped that Amazon has not fully paid yet — no payment line, a deferred amount or a refund without a return.
Why is my Amazon payment deferred?
Amazon holds the amount until delivery is confirmed or the return period passes; it is released later.
Reconcile your own Amazon orders in minutes
One-stop Amazon reconciliation: create a free account, upload your reports and see every payment, return, RTO and claim for your brand — order by order.
Create free account